Turbo Warranty Claims

Turbo Issues and Warranty Process:

If your turbo is leaking oil:

  1. Investigate potential causes, excluding faulty components from the original assembly.
  2. Warranty won't cover issues caused by excessive idle time, air leaks, blockages, or incorrect turbo sizes.
  3. During the warranty process, the turbo will be disassembled for inspection.
  4. Approved cases will receive a replacement turbo; otherwise, return shipping is your responsibility.

Common causes for oil leaks include:

  • Excessive idle time without boost pressure.
  • Air leaks in intake hoses or at the intercooler.
  • Blockages in the air intake pipe, hose, or air intake filter.
  • Restricted or blocked oil drain pipe.
  • Excessive crankcase pressure.
  • Hot engine shutdowns causing carbon deposits.
  • Fitting the wrong size turbocharger.

If your turbo is damaged:

  1. Investigate the damage, excluding external impacts and contaminants.
  2. Warranty won't cover issues caused by contaminants from air filters, running without a filter, debris from past failures, or dirty operating environments.
  3. The turbo will be disassembled during the warranty process for inspection.
  4. Approved cases will receive a replacement turbo; otherwise, return shipping is your responsibility.

Common causes for damages include:

  • Contaminants from air filters or air filter system debris.
  • Running without an air filter.
  • Debris from past turbo failure left in the air duct system.
  • Dirty operating environments.
  • Carbon deposits from the engine.
  • Pieces of deteriorated exhaust housing.

Conditions causing the shaft to snap:

  1. Avoid overspeeding the turbo and ensure an adequate exhaust housing size.
  2. Turbo surge (excessive change in wheel speed from throttle input) can lead to shaft snapping.
  3. Ensure proper lubrication, adequate oil supply, and high-quality, uncontaminated oil.

Please refer to our warranty statement for further details.