We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@onitools.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@onitools.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Complimentary Toolbox, Case, and Organizer Policy
Any toolbox, carrying case, storage case, tray, insert, or organizer shown in product images or referenced on a product page is a complimentary promotional item provided at the sole discretion of Oni Tools and is subject to availability. Complimentary items are not guaranteed to be included with an order. When provided, their color, size, shape, design, material, branding, configuration, and features may differ from those shown or described.
The non-receipt of a complimentary toolbox, case, tray, insert, or organizer does not, by itself, mean that an order is incomplete, defective, damaged, or not as described, and does not make the customer eligible for a refund, return, replacement, store credit, cancellation, or reimbursement, provided that the purchased tool or primary product was delivered as ordered.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. To view Exchange policy click here.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. To view Exchange policy click here.
